Privacy Policy

This privacy policy (the "Policy") describes the current policies and practices of Camp Lumi ("we" or "us") with respect to personal information that we collect directly from you or through websites and other social media platforms (the "Service").

"Personal Information" refers to personally identifiable information about you or your child that allows an individual to be identified, including name, email address, mailing address, photograph and telephone number.

When we collect personal information, we will inform you of other purposes for which the information will be used or refer you to this Policy which provides for the following additional purposes:

• to provide camp services;
• to communicate with you from time to time and to inform you of new products and services we offer;
• marketing and market research purposes;
• For our internal use, to improve our services and introduce new features;
• ask you about our products and provide customer service;
• to share promotions or contests with you;
• any other purposes permitted by law.

We do not share your personal information with unrelated third parties, nor do we sell or distribute your personal information to unrelated third parties, except in the following limited circumstances:

• Your personal information may occasionally be transferred to third parties who are acting on our behalf in accordance with the information collection purposes to which you have consented. For example, a third party may have access to your personal information to process mailings on our behalf, process payments, manage registrations.
• We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your interests, to protect the security or integrity of our databases or the Service, to take precautions for legal liabilities, or
• in the event of a reorganization, dissolution or similar event.

Before disclosing personal information to a third party, we contractually require the third party to take appropriate steps to protect that information.

Only our employees and volunteers who need access to your personal information in the course of their duties will have access to your personal information. These employees and volunteers have been trained to handle this information appropriately and in accordance with our strict privacy standards. We make every reasonable effort to prevent the loss, misuse, unauthorized disclosure, alteration or destruction of information.

From time to time, we may ask you if you would like to receive information about our products, services, promotions and contests by mail or e-mail. You may withdraw this consent at any time by contacting our privacy representative and removing your name from our mailing list.

We strive to ensure that the personal information in our databases remains reliable, accurate, complete and up-to-date and to protect the privacy and security of our databases. We retain your personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected.

CampSite uses Amazon’s cloud platform to host and store data. CampSite leverages modern-day encryption algorithms to protect sensitive data and communications, including AES-256 and TLS 1.2. CampSite’s data security & safety details are located here and the data privacy policy is located here.

We use industry standards to prevent unauthorized disclosure, unlawful use, loss, destruction or damage of your personal information. Therefore, we cannot be held responsible if these situations occur.

Most websites use cookies. Cookies help us provide a better user experience by measuring which portions of our website are most visited. A cookie stores useful information that allows our websites to remember you when you visit our sites again. We can only read cookies from our Services.

Modern browsers give users more control over the setting and duration of cookies. Look for "Cookies" in the help section of your browser for more information on the cookie management tools available. If you choose to disable cookies on your browser, you can still access our Services. However, some websites will not allow you to perform certain activities if cookies are disabled.

The Service may include hyperlinks to websites that are not operated or supervised by us. This policy does not cover personal information collected on those sites and we urge you to review any privacy policy posted on a site you visit before using the site or providing your personal information.

The Internet is comprised of many international connections. If you use the Service from a country, the various communications will necessarily result in information crossing international borders. By using the Service, you agree to these transfers.

This Policy shall be governed by and construed in accordance with the laws of the Province of Quebec (Canada) and the laws of Canada applicable to contracts entered into between and performed by Quebec residents. The parties hereby irrevocably submit to the jurisdiction of the courts of the district of Montreal, in the province of Quebec.

You may request access to your personal information and request changes.

When we receive your written request containing sufficient information to identify your personal information, we will disclose the personal information we hold about you, unless legal exceptions apply. We will also correct, amend and delete any Personal Information that is inaccurate and notify any third party of the necessary changes, unless legal exceptions apply.

If you have any concerns, questions or complaints about our handling or use of your personal information, please contact us at info@lcamp-lumi.com

If you have a complaint or concern, we encourage you to address the issue with the staff member who is most concerned with the situation, either in person, by telephone, or via email. If the issue is not resolved at this stage, you have the option of making a formal complaint.

Every effort will be made to resolve complaints in a timely manner

If you have been unable to resolve your concern through the informal process, a formal complaint may be made in writing to the following address: info@camp-lumi.com

Please be sure to include your full contact information as Camp Lumi does not respond to anonymous complaints.

La Commission d'accès à l'information is the public body responsible for overseeing personal information management practices. If you are not satisfied with the way we respond to your privacy concerns, you may contact the Commission d'accès à l'information for more information:

By phone: 1 888 528-7741
By fax: 418 529-3102 or 514 844-6170 By mail: Bureau 1.10
575, rue Saint-Amable
Quebec (Quebec) G1R 2G4

OR

Office 18.200
500, boul. Rene-Levesque West
Montreal (Quebec) H2Z 1W7
Website: www.cai.gouv.qc.ca